Fix payment issues on your business relationship

If you try to buy something on Google Play but your payment is declined or won't process, effort the steps beneath.

If you lot've bought something then have a problem with or question about it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the pinnacle, select Alerts Notification bell icon.
  3. If you have a red warning, enter your payment information and look for the team to answer.

    Google Pay notifications

  4. Check your e-mail for the review results.

Try to pay with a different payment method

If there's a trouble with one payment method yous can try paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you desire to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add a new one.
  5. Follow the onscreen instructions to complete your buy.

Fix credit and debit card errors

There may be a trouble with your credit or debit bill of fare if you see one of the following fault messages:

  • "Unable to procedure payment: depression card residuum"
  • "Unable to complete transaction. Please utilize another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired card"
  • "Correct this menu info or endeavor another card"

To fix these errors, endeavor the post-obit steps:

Make sure your card & address information is upward to date

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this data utilize Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you are trying to apply for the purchase.
  3. Cheque the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your carte address matches the address in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Bank check the cipher code matches your current accost.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you lot are trying to use for the purchase.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your purchase over again.

Submit whatever extra information that is requested

If the error bulletin is followed by instructions for submitting boosted information to Google, please submit it. Nosotros will not be able to procedure the transaction on your account without this information.

Check you have sufficient funds for the buy

Sometimes a transaction is declined because of bereft funds. Check your account to make certain you have enough to complete the purchase.

Contact your banking concern or carte issuer

Your carte may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to ask almost the transaction and come across if they know the reason for the refuse.

Fix errors with other payment methods (directly carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If yous run into "Your payment was declined due to an upshot with your account"

If you meet this bulletin, it might be considering:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need a little more data to protect your business relationship against fraud.
  • We need a niggling more information to comply with European union police (Customers from European Marriage member states only).

To help fix these issues:

  1. Become to the payments center.
  2. Have action on any errors or requests in the payments middle.
    • You might need to verify your identity earlier you tin buy anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

If you are trying to pay past directly carrier billing (pay through your mobile service provider bill)

If y'all're having trouble paying through directly carrier billing, try the following:

  • Make sure you lot're connected to your carrier network, directly or past wi-fi.
  • Make sure you lot've added direct carrier billing as a payment method.
  • Brand sure you lot're using the local currency.

If you nevertheless have problems, contact your mobile phone service provider for help.

If you can't add a payment method or accept a problem with a different payment method

If you're having a problem with a different payment method, get to Google Payments to gear up the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for data & provide anything that's asked for.
  3. Check that your address is upwardly to appointment.
  4. Check that the payment methods listed are the ones yous want to use.

Menu is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. Yous must verify the card before you tin can use it once again:

  1. Get to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll discover a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method again:

  1. Confirm which bill of fare you want to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than 2 days: Look up to two days.
    • If more than 2 days: Check your carte du jour statement. You should find a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Menu is grayed out & says "card is ineligible"

You tin't use this bill of fare for this purchase. Attempt to make the purchase again with a different card.

If the card you lot desire to use isn't listed, follow the on-screen instructions to add a new menu.

If you employ dual SIM card devices

Check if the correct SIM carte is in slot one and remove any SIM carte du jour from slot 2.

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